FAQs

Logon to www.trade.karvyonline.com and click on “Download Nest Trader Application”.

Kindly login to www.karvyonline.com/TradingExperience for your reference from which you can download the demo presentation for both web version and exe version from which you can view all the changes in settings and placing orders.

Alternatively you may book a slot in www.karvyonline.com and click on “Book Demo Slot” to select date and time as per your convenience.

You can invest in mutual funds in a convenient manner through our website www.Karvyonline.com and across all our branches.

In order to place a SIP request, please logon to www.trade.karvyonline.com and select ‘Mutual Fund’ option.

Karvy brings to you eSIP. It is an instrument which helps you avoid the risk of timing the markets facilitates wealth creation in a disciplined manner by averaging cost of Investments. Follow the below mentioned steps to place an eSIP

Karvy offers various ways of trading as per your convenience

• Visit your nearest Karvy branch to place orders online
• Call N trade: Simply call on our toll free number 1800-425-8283 and follow the voice instructions to place your order under Equity, F&O or MF using our Call N Trade facility
• You can also trade through our mobile trading platform Android Google Play and iPhone App Store
• Trade using your desktop software NEST (downloadable software) or using our web-based trading platform www.trade.karvyonline.com
• SMS (Tradenow Help) to 9225592255
• Exclusive Advisory desk who will provide expert advice on stocks and place orders accordingly

We help in IPO application, where you can apply either online at www.karvyonline.com or in a physical form at any of our branches.

On allotment, shares will be credited to your is Demat account.

In case of non-allotment, your amount will be re-funded by way of cheque or ECS within three to 10 working days after IPO allotment is done by the Registrars.

The following confirmations will be sent to you on execution of trades:

• Trade confirmation on SMS and EMAIL
• Electronic Contract Notes (ECN) in email

Note: In case, you do not receive any of these, please call our customer care at 1800-425-8283 or write to us at service@karvy.com

Your ECN is sent to you in a zip file and is password protected. You are requested to extract it. Your PAN number is the password.

You can make the necessary changes by visiting your nearest Karvy branch and get the details updated.

In case your account is blocked or you have forgotten your password. Login to your account on www.trade.karvyonline.com and click on"Forgot Password / Unlock Account".

You have to enter and submit the required details such as User ID, Email ID & PAN Number as populated in the screen.

Our highly skilled research team comprising of technical analysts and fundamental specialists secure result oriented information on market trends and market predictions. Daily, weekly, monthly and other exclusive research reports are sent to clients email. The same can also be viewed in our website.

KARVY is more concerned about customer’s security. So KARVY uses 2 step authentication processes.

The password must be Alpha numeric with a minimum of 6 & maximum 12 characters in length. Space is not a valid character in the password. Special character is allowed in password.

The password will be checked against log-in ID. The login id & password cannot be the same.

Password expires automatically after 14 days forcing the user to choose a new password. However, Password can be changed by the users at any time as per user’s will. Change password cannot be the same as of the last 3 passwords.

User cannot login after THREE consecutive wrong passwords & the User can only login after resetting the password. It can be done by clicking on the ‘Forgot Password’ link. User needs to provide the USER ID, PAN, and E-Mail ID. The NEW password will be sent to registered mobile and E-Mail ID

You can place the buy/sell orders by specifying the symbol name, quantity, price and then click on submit button.

You can select from the different price types at the time of placing an order.

• A Limit price type allows the user to specify a limit price above which a buy order cannot be executed
• A Market price type allows the user to place the order at the market price.
• A Stop Loss price Type allows to put the Trigger price along with the limit price. When the Trigger price is hit the order will go into the market with the limit price specified.

Modification and Cancellation of order is possible in the order book window by selecting ‘Modify’ or ‘Cancel’ button.

Stop Loss orders are a meant to limit your loss in a position by setting a Stop Loss Trigger Price. It is a way to decide the maximum loss bearing capacity of the investor in the investment. You have to decide the maximum loss you are willing to bear on any investment, and the moment the price of the said stock reaches that level, an automatic order is placed at the Stop Loss price.

Trades placed on the NEST platform can be viewed in the ‘Order book’. The pending orders are shown in the top half of the window where as cancelled or executed trades reflect in the bottom half.

Trade confirmation message is sent to you by way of SMS and email at the time of placing an order and ECN sent by day end. In case, you do not receive the said communications or the stocks do not reflect in your holdings even after T+2 days, please write to us at service@karvy.com or call on our customer care number 1800-425-8283 for assistance.

All corporate actions vis-a-vis stock split, bonus issue and dividends will automatically reflect in your portfolio on the date of issuance by the company.

The selling of a stock that is not owned by the seller is called short-sell. It is done with an intention to buy the stock later assuming the price will be lower than the price at which it was bought.

This window provides the market prices regarding stocks selected by the customer. It provides the data regarding company symbol, last buy price, last sell price, charts, etc

Market Watch allows investors to configure their favourite securities in the Market watch. Please follow the links below for a demo on how to create market watch in both web and exe version.

Book Demo for Web Version

Cover Order is an Intraday order type where one order is placed along with a second stop loss order.

You can click on cover order entry under the menu Orders and Trades or can use the short cut key Shift + F1 for buying cover order and Shift + F2 for selling cover order. It can also be invoked thru right click -> Cover Order.

It is a 2 leg order entry window. The first leg which is a normal order can be placed with order type LIMIT OR MARKET followed by the stop loss order which should be placed within the trigger price range defined in the system. The trigger price would change dynamically based on the BID/ASK rate.

Order placed as CO will block margin depending upon the market/limit price and the trigger price entered while placing the order. Margin blocked will be the difference between market/limit price and the trigger price entered while placing the order OR lower trigger percentage which is the minimum margin to be blocked for a Cover order whichever is higher

Bracket order is an algo whereby the users will be able to place three orders as a combination from a single window. The user will be able to enter parameters for taking a new position, squaring off the position and keeping a stop loss for that position.

The Buy/ Sell Bracket Order Entry windows can be invoked in the following ways:

• Click on the Orders and Trades menu select Buy Bracket Order/ Sell Bracket Order
• Right-click on scrip in market-watch select Buy Bracket Order/ Sell Bracket Order
• Use short-cut keys Shift+F3 to invoke Buy Bracket Order Entry window and Shift+F4 to invoke the Sell Bracket Order Entry window

An User always has discretion to convert his positions from Intraday to Delivery and vice-versa. This will help to keep the position for the day, or to be squared off at the end of trading hours.

Limits are based on cash available in client's ledger, collateral and stocks available in POA DP.

Margin = Ledger + Value of collateral after applicable haircut.

Yes, stocks held in user account are eligible for margins with appropriate haircut.

Yes, stocks held in user DP POA account linked to trading account are eligible for margins with appropriate haircut.

A deduction in the market value of securities being held by brokerage firm as part of calculating margin.

No, the size of a haircut varies with the particular type of security held.

You can view this in holding statement on Omnesys NEST by invoking Alt + F9 key. Alternatively, you can view this by clicking "View order/ Trade Reports" → "View Holding/ Collateral values"

Only POA stocks are available in holding statement on trading terminal.

You can view this in holding statement on Omnesys NEST by invoking Ctrl + Shift + V key. Alternatively, you can view this by clicking "View order/ Trade Reports" → "View RMS limits".

Limits can be utilised for all products i.e., equity, equity derivatives, currency derivatives. However, for trading in MFSS and applying in IPO, it is subject to free cash available in client's ledger.

In NEST application you can check in View order View RMS LIMITS

In Web version you can check in Xpress Main Menu (drop down RMS LIMITS)

Mark a mail to service@karvy.com requesting for the same and it will get activated in a couple of days

In NEST application you can check with the shot cut F11 or Masters Admin Positions

You can only view the historical orders in View Order / trade report View report Select order Select exchange Select dates(from and to date) Click on generate

Yes, calculators are available on our webpage / → Tools/ Calculators.

You can check Equity derivatives margin, Equity margins, SPAN margin and Currency derivatives margin. For derivatives, you can also view Carry forward Margin, Intraday Margin and Number of lots that can be bought in Intraday and carry forward. For equities, you can also view Delivery Margin, Intraday Margin, Cover Order Margin and Number of shares that can be bought in Delivery, Intraday and Cover order.

This option allows the user to view the best available market depth for BSE and NSE. User can view that scrip is available at in which exchange with best rate for buy and sell.

AMO stands for After Market Order. It is a facility that Karvy extends to its customers whereby they can place orders even after the trading hours on any particular day.

We can place orders between 5.30PM to 8:30 am.

We have tied up with 26 banks to facilitate easy fund transfer facility.

AXIS Bank, HDFC Bank, ICICI Bank, IDBI Bank Bank of India, Bank of Maharashtra, Catholic Syrian Bank, City Union Bank, Deutsche Bank, Federal Bank, Indian Bank, Indian Overseas Bank, IndusInd Bank, Jammu and Kashmir Bank, Karnataka Bank, Karur Vysya Bank, Kotak Mahindra Bank, Lakshmi Vilas Bank, State Bank of Bikaner and Jaipur, State Bank of Hyderabad, State Bank of India, State Bank of Mysore, State Bank of Patiala, State Bank of Travancore & Yes Bank.

The minimum amount is Rs 5000/- and maximum Rs 500000/-.

We have tied up with the following banks having payment gateway services for online transfer of funds through Karvy’s online trading platform. AXIS Bank, HDFC Bank, ICICI Bank, IDBI Bank Bank of India, Bank of Maharashtra, Catholic Syrian Bank, City Union Bank, Deutsche Bank, Federal Bank, Indian Bank, Indian Overseas Bank, IndusInd Bank, Jammu and Kashmir Bank, Karnataka Bank, Karur Vysya Bank, Kotak Mahindra Bank, Lakshmi Vilas Bank, State Bank of Bikaner and Jaipur, State Bank of Hyderabad, State Bank of India, State Bank of Mysore, State Bank of Patiala, State Bank of Travancore & Yes Bank.

If you have any other bank account registered with us, you have to submit a cheque at the branch or, you may transfer funds to the below mentioned Karvy accounts through NEFT or RTGS from your registered bank account.

Please provide the following payment details to service@karvy.com on transfer of funds to our bank accounts through NEFT.

1. Payee’s Bank account number
2. Payer’s Bank account number
3. Amount
4. Reference number
5. Date of transfer
6. Trading account number

When fund is transferred from any other account apart from your registered bank account it is called third-party transfer. Third-party transfer is not accepted and will be reversed back to your account on furnishing details of your bank statement having the debit details and IFSC Code.

As per the exchange guidelines you should make payment on or before settlement day. In the event debits are not paid, our Risk Management division at Head Office will liquidate your stock randomly to the extent of the debit balance which is beyond settlement day.

Our RMS team will intimate you through an SMS and email.

You can place a payout request by logging in to the trading platform or write to us at service@karvy.com. On receipt of the mail, a payout request will be processed and the amount will be credited to your registered bank account.

Payout requests received before 1.00PM will be processed the same day and amount will be credited to your bank account, having NEFT enabled. Any request placed after the stipulated time will be processed on the next trading day. It may be noted that payout requests are subject to availability of free cash in your trading account.

KarvyOnline mobile app is available in Android Google Play and iPhone App Store which is absolutely free.

• Trade on the move
• Live stock quotes
• Create market watch across multiple exchanges
• Track your limits, holdings and positions
• Apply in IPOs, FPOs, Bonds, NCDs etc..
• Set alerts on stocks and indices

You can download the mobile app depending on the Operating System that your mobile supports.

• Visit the App store on your mobile phone (Android-Google Play and iPhone-App Store)
• Type ‘KarvyOnline’ in the search bar
• Select ‘Karvyonline trading’ and install

Follow the simple steps to login to your trading account:

• Open the KarvyOnline mobile trading application and click on ‘login’
• Enter your login id
• Confirm the secure access image by selecting it and enter your password
• 2FA questions have to be answered and then ‘Submit’
• Start trading

You can trade in both equity and derivatives segment using KarvyOnline mobile App.

Yes, AMO orders can be placed in our new mobile app. You will have to select ‘AMO’ in the Buy option window.

Anyone can download KarvyOnline mobile app. but trading can be done only when an account is opened with Karvy.

We assure our clients the best of our services. For this purpose, we also provide additional services such as:

Ask the Expert: Interact daily with our research head through our “Ask the Expert” services from 7 AM to 11 PM (Mon to Fri), 9 A M to 4 PM. (Sat) & 10 AM to 4 PM. (Sun) on www.karvyonline.com or through our mobile app. You can whatsapp the queries as well.

Skype: Clients can also visit the local branch and have one-to-one live chat with our Research Experts via Skype and get answers for all the queries related to stock market.

Quickhat: Chat on www.karvyonline.com with support desk, Help desk & Research expert from 9 AM to 6 PM (Mon to Fri), 9 AM to 4 PM (Sat) & 10 AM to 4 PM (Sun).

Our dedicated OSD (Online Support Desk) team educates the clients about enhanced online trading platform and also resolve trading related queries if any.

Any queries pertaining to brokerage and subscription plans can be answered. Call on 1800-419-8283 and choose option 2 or 9. You can also write to us at service@karvy.com. Alternatively, you can also approach the branch/RM regarding the same.

You will be provided with the contact details and email id of your RM at the time of account opening. He will be your first contact point in case of any grievances or complaints. If your query is unresolved or you wish for an immediate resolution, please write to us at service@karvy.com or call us on our customer care number 1800-425-8283 and choose option 2 or 9.

Our Customer Care is open seven days a week. Monday to Friday (8:30 AM to 5 PM), Saturdays and Sundays (10AM to 5PM).